Class Tours Limited - Booking Conditions

1) The Company

Class Tours Limited France is a French registered and regulated branch registered in France No RCS Coutances 511 200 479. Class Tours operates Chateau de la Baudonniere; 50320 Les Chambres, Normandie, France. This is also its registered address. Class Tours operates Baudonnière as a school group hotel and accepts groups from the UK, Ireland, Spain, Germany and Egypt. Class Tours operates Baudonniere as a hotel providing full or half board accommodation and other facilities including; a lake with boats and canoes, tennis court, archery range, a river with fishing, assault course, climbing tower, orienteering course, initiative games area, mini farm, floodlit hard court for football and basketball, sand volleyball court, classrooms, indoor games room and teachers lounge.

2) Your Booking contract

Class Tours Limited France (Hereinafter referred to as CT) contracts with each individual school (hereinafter referred to as The School). It does not contract with individual pupils or families. CT contracts to provide school group hotel services and facilities. The Contract exists between CT and The School once the first payment has been received and acknowledged.

For the purpose of resolving any claim or dispute, the contract shall be treated as having been made within the district of Avranches, Normandy and shall be subject to French and EC Law in respect of any questions of liability and quantum.

3) Our responsibility 

CT accepts responsibility for ensuring that all parts of our contract with you are properly performed except when any failure to perform or improper performance was due to (i) your own acts and/or omissions, (iii) the acts or omissions of those of a third party (iiii) unusual and unforeseeable circumstances beyond the control of Fed, the consequences of which could not have been avoided even if all due care had been exercised or (iv) an event which Fed or one of our suppliers even with all due care could not foresee or forestall.

Our prime responsibility is to provide a safe environment and to provide accommodation and food and facilities of a reasonable standard and in line with our representations.

If there is a problem with our service, you must notify CT’s Manager of any problem you encounter as soon as possible. If it is not resolved on the spot, please write to us immediately and we will do our best to find a satisfactory solution. We do not accept liability for any complaint, which is not notified to us in writing within 28 days of conclusion of your travel.

Should you find yourself in difficulty we will do our best to help. Any assistance offered [will be subject to a limit of €5,000 euros per contract] and should you be able to recover the costs we incur from any other source (e.g. Insurers) then we reserve the right to charge you for any assistance we provide or procure on your behalf.

4) Payment schedule

This is negotiated individually between each school and CT, and usually involves one payment on an agreed deadline dates prior to travel (usually one calendar month).

If for any reason The School is unable to meet the Payment Schedule, it is normally possible to amend this through negotiation.

Any such contract alteration is not agreed until CT has issued the amendment in writing (usually in the form of a faxed updated booking confirmation)

5) Alteration of Numbers / Amendments

All special requests, changes, substitutions, additional and cancellations requested are not agreed as alterations to the contract until The School has received written confirmation from CT (usually by fax) with new updated booking confirmation.

In the event of a reduction in Party Size from the group size specified at the point of the initial contract;

a) CT reserves the right to charge £75 per place if notified by The School between the first payment and the second payment due dates.

b) CT reserves the right to charge £160 per place if notified by The School after the due date of the second payment.

c) Notwithstanding (a) and (b) above, CT will mitigate (a) and (b) on compassionate grounds if it is appropriate and will deal with each case on an individual basis

d) Exceptions to (a) and (b) above will be granted in cases where the initial payment is made out of school funds to secure the booking in advance of The School properly testing the size of the party. For this exception to apply, these conditions must be clearly specified by The School to Fed at the point of the booking contract.

6) Your responsibility (The School)

Within each school we expect one individual to maintain overall responsibility for the obligations of The School during transportation (herein referred to as The Party Leader)

(a) The Party leader and her/his colleagues (hereinafter referred to as PL) have Loco Parentis responsibility for the pupils. This responsibility is already defined in law and includes care, supervision, pastoral responsibilities and behaviour control.

(b) The PL has responsibility for ensuring the reasonable behaviour of the whole group and to ensuring that their group does not cause any undue disturbance to other guests.

(c) The PL has responsibility for ensuring that their group exercises common courtesy towards CT staff and other guests.

(d) The Pl has responsibility for ensuring that their group does not cause damage to property. In the event that this occurs, the PL is responsible for making such damage good, or paying an appropriate amount in order that CT can make the damage good.

(e) The Pl has responsibility for ensuring that their group uses the bins provided and do not litter the property.

7) If we are forced to make changes

Very occasionally, it may be necessary for CT to make changes to accommodation details and to our brochure both before and after your booking has been officially acknowledged in writing. As this is usually the result of circumstances totally outside our control, CT must reserve the right to do so. Most changes will be of a minor nature. In the unusual event of CT having to make a significant change, you will be notified as quickly as possible. CT will then offer you the choice between accepting the changes or receiving a full and prompt refund of all monies paid. In addition (and if appropriate), CT will pay you compensation except where a change is made as a result of unusual and unforeseeable circumstances beyond our control, the consequence of which we could not have avoided even with all due care.

8) TVA (French Vat)

CT charges an amount for its services to The School that is TTC (it includes TVA), which it pays on its behalf to the appropriate French government agency

In the event that the French Government increase the rates of TVA you will be notified of the surcharge, which is to be applied to your booking.

In this case, CT will absorb an amount equivalent to 2% of the overall price, which excludes insurance premiums, and any amendment changes. If this surcharge means paying more than 10% on the overall price, The School will be entitled to cancel the contract with a full refund of all money paid. Should The School decide to cancel on these grounds, this right must be exercised within 14 days of notification.

9) Published brochures and leaflets

All rooming plans and sample timetables provided are subject to alteration due to weather and/or operational factors. The details announced in various brochures and leaflets are complied from up-to-date and accurate information available at the time of going to press; the print date appearing in each brochure or leaflet. They are published in good faith but do not constitute any representation.

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